Opera

For specific information on Opera's services, please consult the dedicated sections of the site. Within each section, there is a FAQ section, where you will find answers to frequently asked questions.

• FAQ accommodation 
• FAQ canteens
• FAQ scholarship

• To open a ticket you need to register;
• You will receive a reply from our operators within 48 working hours (Monday to Friday)
  Please wait for a reply to your ticket before opening a new one

In addition, a chat service will be activated on an experimental basis in order to provide instant answers to simple and direct questions (e.g. on deadlines for application calls, opening hours of our offices or of university restaurants).

INFORMATION ON THE PROCESSING OF PERSONAL DATA COLLECTED FOR THE INSTITUTIONAL SERVICES PROVIDED BY OPERA UNIVERSITARIA DI TRENTO

Pursuant to Articles 13 and 14 of EU Regulation 2016/679 on the protection of natural persons with regard to the processing of personal data (hereinafter, for brevity, "Regulation" or "EU REG.") and subsequent amendments, Opera Universitaria di Trento, in its capacity as Data Controller, provides you with the following information regarding the processing of personal data carried out in the course of providing its services.

1. Subject of Processing
The subject of the processing includes:

• Personal, identifying, and contact data (first name, last name, date and place of birth, Social Security Number, residence, citizenship), identity document, passport photo, contacts, visas/residence permits for non-EU students;
• Data relating to university careers, benefits provided by other student affairs offices, and data relating to admission procedures (e.g., selection procedure outcomes);
• Data collected at the time of submitting a service application, such as bank details, household composition, data on your and/or your household's economic status, data concerning any financial contributions received (scholarships, student compensation for 150-hour contracts, etc.), as well as data related to any lease agreement signed to prove your status as a "non-resident" student;
• Special categories of data (Article 9 of Regulation 679/2016), racial and ethnic origin (for non-EU citizens and for refugee or stateless status), and health status (for disabled students) for accessing financial benefits.

2. Purposes and Legal Bases for the Processing of Personal Data
The Purposes and Legal Bases for the processing are as follows:

Contractual Purposes: a) Verification of the existence of requirements for accessing benefits for the right to education and for any other purpose provided for by law; b) Determination of scores and ranking on lists; c) Concrete provision of services (for scholarships, access to catering services, and accommodation fees); d) sending communications related to the services provided; e) disciplinary proceedings against students residing in the facilities. Legal Basis: Performance of a contract/User's request/provision of a service.

Mandatory Purposes by Law: a) Application of workplace safety measures in accordance with the provisions of Legislative Decree 81/2008; b) Archiving and retention of data concerning the benefits provided. Legal Basis: Compliance with a legal obligation.

Purposes Based on a Legitimate Interest: a) Surveys for service evaluation and customer satisfaction; b) Statistics, on aggregated or anonymous data, without the possibility of identifying the user. Legal Basis: Legitimate interest of the data controller.

Purposes Based on Public Interest: a) Processing of special categories of data, specifically data related to racial and ethnic origin (for non-EU citizens and for stateless or refugee status); b) Processing related to health status (for disabled students). Legal Basis: Public Interest.

3. Nature of Data Provision and Consequences of Failure to Provide Data
The provision of data is mandatory in order to use the requested services. Refusal to provide personal data makes it impossible for Opera Universitaria di Trento to fulfill the stated purposes.

4. Data Processing Methods
The processing of your personal data will be based on the principles of lawfulness, fairness, and transparency, protecting your privacy and that of your family members, in compliance with the principles set out in Article 5 of the EU REG. The processing can be carried out by manual modes, with paper documents, and also with the aid of electronic or otherwise automated tools.
The data are collected and processed at the headquarters of Opera Universitaria di Trento, in specific document archives/Servers.
Your personal data are processed using appropriate technical and organizational security measures pursuant to Article 32 of the EU REG., in order to ensure a level of security adequate to the risk, minimizing the risks of destruction or loss, unauthorized access, or processing that is non-compliant with the purposes of collection.
Your personal data are not subject to automated decision-making processes or profiling.

5. Data Communication
Your personal data are not subject to dissemination.
For the purposes referred to in point 2) of this policy, Opera Universitaria di Trento may need to communicate your personal data to trusted external parties, specifically:
Physical or legal persons who provide consultancy or service activities to Opera for the purpose of providing benefits for the right to education (e.g., provision of meal cards, banks, companies in charge of the operational management of university residences). These bodies and companies will act as data processors pursuant to and for the purposes of Article 28 of the Regulation, or they will operate in complete autonomy as separate data controllers. Opera may also communicate the personal data it holds to other public administrations for the purpose of verifying self-certifications submitted in competitive processes or whenever these administrations need to process the same data for any procedures within their institutional competence, as well as to all public bodies to which, where the relevant conditions exist, communication is mandatory under EU provisions, laws, or regulations.
No data transfers abroad are foreseen.

6. Personal Data Retention Period
Your personal data will be retained for the entire duration of the contractual obligation and also after its termination for the time necessary to fulfill all applicable legal obligations (e.g., of a fiscal nature) and/or administrative requirements connected to or arising from the contractual obligation itself.

7. Identity and Contact Details of the Data Controller and the Data Protection Officer ("DPO")
The Data Controller is Opera Universitaria di Trento, with its registered office in Trento, via della Malpensada n. 82/A.
The Data Controller can be contacted at the email address: operauniversitaria@pec.operauni.tn.it or by phone at +39 0461.217411, fax +39 0461.217444.
The updated list of data processors, if requested, is available at the operational headquarters of Opera Universitaria di Trento.
The Privacy Contact Person, whom you can contact to exercise the rights provided for by the EU REG., can be reached using the following details: Opera Universitaria di Trento, Via della Malpensada n. 82/A, 38123 Trento, Italy. Fax: +39 0461.217444 - Certified Email (PEC): operauniversitaria@pec.operauni.tn.it - Email: referenteprivacy@operauni.tn.it - Phone: +39 0461.217411.
It is also communicated that a Data Protection Officer ("DPO") has been appointed, who can be contacted at the following email address: dpo@operauni.tn.it.

8. Rights of the Data Subject
At any time, where applicable, pursuant to Articles 15 to 22 of the Regulation, you will have the right to:

• Request confirmation of the existence of your personal data;
• Obtain information on the purposes of the processing, the categories of personal data, the recipients or categories of recipients to whom the personal data have been or will be communicated, and, where possible, the retention period;
• Obtain the rectification and erasure of the data;
• Obtain the restriction of processing;
• (Where applicable) Obtain data portability, meaning to receive your data from a data controller in a structured, commonly used, and machine-readable format, and to transmit it to another data controller without hindrance;
• Object to the processing at any time, including in the case of processing for direct marketing purposes;
• Object to an automated decision-making process concerning natural persons, including profiling;
• Ask the data controller for access to personal data, and to have them rectified, erased, or to restrict or object to their processing, in addition to the right to data portability;
• Withdraw your consent at any time without affecting the lawfulness of processing based on consent given before its withdrawal;
• Lodge a complaint with the Data Protection Authority, with its registered office in Rome, Piazza Venezia n. 11, official website of the Authority: www.garanteprivacy.it.

The exercise of these rights is not subject to any formal requirements and is free of charge.

Sale studio

11.01.2021

Accedere alle sale studi indossando la mascherina e mantenendo la distanza interpersonale di almeno un metro. All’ingresso sanificare le mani e prima di uscire pulire la propria postazione di studio con i dispositivi presenti e segnalati nelle sale.

Fitness centre

11.01.2021

To safely use the fitness centre, we remind users to sanitize their hands with the sanitizing solution at the entrance, to wear a mask between exercises and to maintain a distance of at least two meters.

Regole COVID-19

11.01.2021

La struttura è organizzata con tutti i dispositivi anticontagio previsti. Raccomandiamo di rispettare le regole segnalate nei vari locali, le regole generali (uso della mascherina, sanificazione mani e distanziamento interpersonale), nonché il buon senso, grazie.

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The calendar may changes in order to adapt the times to any increases in access to the service

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